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Crandall ISD

One Community. Every Student. Excellence for All.

Complaints & Concerns

Complaints & Concerns

For more information and clarification on complaints and concerns, refer to Crandall ISD Board Policy FNG — Student Rights and Responsibilities: Student and Parent Complaints/Grievances.

Before starting the official Level One Complaint process, please follow step one and then step two, if necessary.  If steps one and two, are unsuccessful, proceed to filing a Level One Complaint.

STEP ONE: Contact Appropriate School Staff Member

  • The most direct route to resolving a concern or issues is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
  • More than 95% of concerns are resolved through a conversation between those involved.

STEP TWO: Contact Campus Administrators

  • Campus administrators are responsible for the school’s operations.
  • Clarification of school policies and procedures can be explained.
  • If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.

Formal Complaint Process-Level One

Level One – If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following:

  • Seek resolution at lowest level.
  • The original complaint form must be completed.
  • Submit paperwork to campus principal or department supervisor.
  • Complaint received at the campus level within 60 calendar days of incident.
  • Campus Investigation based on report and hold a conference with the complainant within 10 calendar days.
  • Response in writing set forth basis of decision within 20 calendar days after the hearing.

LINK TO LEVEL ONE COMPLAINT FORMS

Formal Complaint Process – Level Two

A Level One decision(s) may be appealed to District Administration Services Office only after the process has been followed and written appeal is received within 20 calendar days of receipt of the response.

  • Submit paperwork to Central Office by email or in person to Kristin Phillips for assignment to Level Two designee.
  • A conference will be set within 10 calendar days of notice.
  • Written response within 20 calendar days regarding decision at Level Two.

LINK LEVEL TWO APPEAL FORMS

Formal Complaint Process – Level Three

A Level Two decision(s) may be appealed to District Administration Services Office only after the process has been followed and written appeal received within 20 calendar days of the decision.

  • Submit paperwork to Central Office by email or in person to Kristin Phillips for assignment to Level Three designee.
  • The level two decision may be appealed to Level Three Administrator
  • All records will be included from Level One and Level Two.
  • A conference will be set within 10 calendar days of notice.
  • Written response within 20 calendar days regarding decision at Level Three.

LINK LEVEL THREE APPEAL FORMS

Formal Complaint Process – Level Four

  • The Level Three decision may be appealed to the Board of Trustees Committee.
  • Submit paperwork to Central Office by email or in person to Kristin Phillips for assignment to the Board Committee.
  • Must hold hearing within 10 calendar days of receipt of written response from Level Three.
  • Written response must occur within 20 calendar days of the Level Three response.
  • All records will be included from Levels One, Two and Three.
  • Time, date, and location will be provided to complainant.
  • The Board will hear the complaint; but, may not respond which upholds the administrative decision at level three.

LINK LEVEL FOUR APPEAL FORM

Printable Version of Process