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Complaints & Concerns

For more information and clarification on complaints and concerns, refer to Crandall ISD Board Policy FNG — Student Rights and Responsibilities: Student and Parent Complaints/Grievances.

Before starting the official Level One Complaint process, please follow step one and then step two, if necessary.  If steps one and two, are unsuccessful, proceed to filing a Level One Complaint.

STEP ONE: Contact Appropriate School Staff Member

  •  The most direct route to resolving a concern or issues is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
  • More than 95% of concerns are resolved through a conversation between those involved.

STEP TWO: Contact Campus Administrators

  • Campus administrators are responsible for the school’s operations.
  • Clarification of school policies and procedures can be explained.
  • If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.

Formal Complaint Process-Level One

Level One – If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following:

  • Complaint received at the campus level within 15 days of incident.
  • Campus Investigation based on report and hold a conference with the complainant within 10 days.
  • The original complaint form must be completed.
  • Seek resolution at lowest level.
  • Response in writing set forth basis of decision within 10 days.
  • Submit paperwork to Maresa Bailey, Executive Director of School Leadership


Formal Complaint Process – Level Two

A Level One decision (s) may be appealed to District Administration Services Office only after the process has been followed and written appeal received within 10 days of the decision.

  • A conference will be set within 10 days of notice.
  • All information is limited to the Level One issue.
  • Written response within 10 days regarding decision at Level Two.
  • Submit paperwork to Maresa Bailey, Executive Director of School Leadership


Formal Complaint Process – Level Three

  • The level two decision may be appealed to the Board of Trustees.
  • Written appeal must occur within 10 days of the level two response.
  • Time, date, and location will be provided to complainant.
  • All records will be included from Levels One and Two.
  • The Board will hear the complaint; but, may not respond which upholds the administrative decision at level two.
  • Submit paperwork to Dr. Holly Keown, Chief of Staff


Printable Version of Process