Complaints & Concerns
STEP ONE: Contact Appropriate School Staff Member
The most direct route to resolving a concern or issues is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
More than 95% of concerns are resolved through a conversation between those involved.
STEP TWO: Contact Campus Administrators
Campus administrators are responsible for the school’s operations.
Clarification of school policies and procedures can be explained.
If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.
STEP THREE: Contact Administration Services Office
If steps one and two have not resolved your concern, the District Administration Services Office should be contacted at 972-427-6000 X 5830
The District Administration Services Office will refer each complaint to the campus if the appropriate staff member and campus administrator have not been contacted.
A formal meeting with all involved parties can be arranged in an effort to reach a resolution. RESOLUTION: Communication
A resolution will be communicated via telephone conference, email, or meeting.
Results of the meeting will be emailed to all parties.
Formal Complaint Process-Level One
Level One – If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following:
o Complaint received at the campus level within 15 days of incident.
o Campus Investigation based on report and hold a conference with the complainant within 10 days. o The original complaint form must be completed.
o Seek resolution at lowest level. o Response in writing set forth basis of decision within 10 days.
LINK TO LEVEL ONE COMPLAINT FORMS
Formal Complaint Process – Level Two
Level One decision (s) may be appealed to District Administration Services Office only after the process has been followed and written appeal received within 10 days of the decision. A conference will be set within 10 days of notice. All information is limited to the Level One issue.
Written response within 10 days regarding decision at Level Two.
LINK LEVEL TWO APPEAL FORMS
Contact School Board
The Crandall ISD school board can be contacted by requesting a hearing through the superintendent’s office. The Crandall ISD Board of Trustees serves as an appeal body in resolving disputes.
Formal Complaint Process – Level Three
The level two decision may be appealed to the Board of Trustees.
Written appeal must occur within 10 days of the level two response.
Time, date, and location will be provided to complainant.
All records will be included from Levels One and Two.
The Board will hear the complaint; but, may not respond which upholds the administrative decision at level two.
LINK LEVEL THREE APPEAL FORMS