Complaints & Concerns
For more information and clarification on complaints and concerns, refer to Crandall ISD Board Policy FNG — Student Rights and Responsibilities: Student and Parent Complaints/Grievances.
Before starting the official Level One Complaint process, please follow step one and then step two, if necessary. If steps one and two, are unsuccessful, proceed to filing a Level One Complaint.
STEP ONE: Contact Appropriate School Staff Member
- The most direct route to resolving a concern or issues is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
- More than 95% of concerns are resolved through a conversation between those involved.
STEP TWO: Contact Campus Administrators
- Campus administrators are responsible for the school’s operations.
- Clarification of school policies and procedures can be explained.
- If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.
Formal Complaint Process-Level One
Level One – If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following:
- Complaint received at the campus level within 15 days of incident.
- Campus Investigation based on report and hold a conference with the complainant within 10 days.
- The original complaint form must be completed.
- Seek resolution at lowest level.
- Response in writing set forth basis of decision within 10 days.
- Submit paperwork to Maresa Bailey, Executive Director of School Leadership
LINK TO LEVEL ONE COMPLAINT FORMS
Formal Complaint Process – Level Two
A Level One decision (s) may be appealed to District Administration Services Office only after the process has been followed and written appeal received within 10 days of the decision.
- A conference will be set within 10 days of notice.
- All information is limited to the Level One issue.
- Written response within 10 days regarding decision at Level Two.
- Submit paperwork to Maresa Bailey, Executive Director of School Leadership
Formal Complaint Process – Level Three
- The level two decision may be appealed to the Board of Trustees.
- Written appeal must occur within 10 days of the level two response.
- Time, date, and location will be provided to complainant.
- All records will be included from Levels One and Two.
- The Board will hear the complaint; but, may not respond which upholds the administrative decision at level two.
- Submit paperwork to Dr. Holly Keown, Chief of Staff